customer concern - Foxy Hair Extensions

Salon name / Customer name *

Address *

Phone number *

Email *

Order ID *

Order date *

Product purchased *

Quantity *

Date of fitting *

Has a silver or purple shampoo been used? *

Yes

No

Has the hair been cut or altered or rebonded/tipped? *

Yes

No

Are you a hair extensionist stylist or consumer? *

Extensionist stylist

Consumer

Have you or your customer been on holiday wearing the hair extensions? *

Yes

No

Please state how many times per week is the hair washed? *

Did you have/provide a consultation before fitting? *

Yes

No

Did you give or receive an aftercare form to follow? *

Yes

No

When did the problem first occur? *

Has the hair been toned or coloured? *

Yes

No

Have you used the gym/swim or sauna? If so please state which. *

Yes

No

Where *

Gym

Swimmming Pool

Sauna

Please list all aftercare products used the hair after fitting.. *

Please state how the natural hair was prepped prior to application: *

Has heat been applied to the hair? *

Yes

No

Please describe in detail any further information you would like to add. *

Please upload image of the reported fault (one minimum) *

Maximum upload size: 3MB

We are very sorry to hear if you've experienced a problem with our hair. Please fill in the form below if you would like to send us more details.