* Next Day delivery available on orders placed before 2pm weekdays.

We are very sorry to hear if you've experienced a problem with our hair. Please fill in the form below if you would like to send us more details.

Has a silver or purple shampoo been used? *
Has the hair been cut or altered or rebonded/tipped? *
Are you a hair extensionist stylist or consumer? *
Have you or your customer been on holiday wearing the hair extensions? *
Did you have/provide a consultation before fitting? *
Did you give or receive an aftercare form to follow? *
Has the hair been toned or coloured? *
Have you used the gym/swim or sauna? If so please state which. *
Where *
Has heat been applied to the hair? *
Please upload image of the reported fault (one minimum) *
Maximum upload size: 3MB