We are very sorry to hear if you've experienced a problem with our hair. Please fill in the form below if you would like to send us more details. Complaints Salon name / Customer name * Address * Phone number * Email * Order ID * Order date * Product purchased * Quantity * Date of fitting * Has a silver or purple shampoo been used? * Yes No Has the hair been cut or altered or rebonded/tipped? * Yes No Are you a hair extensionist stylist or consumer? * Extensionist stylist Consumer Have you or your customer been on holiday wearing the hair extensions? * Yes No Please state how many times per week is the hair washed? * Did you have/provide a consultation before fitting? * Yes No Did you give or receive an aftercare form to follow? * Yes No When did the problem first occur? * Has the hair been toned or coloured? * Yes No Have you used the gym/swim or sauna? If so please state which. * Yes No Where * Gym Swimmming Pool Sauna Please list all aftercare products used the hair after fitting.. * Please state how the natural hair was prepped prior to application: * Has heat been applied to the hair? * Yes No Please describe in detail any further information you would like to add. * Please upload image of the reported fault (one minimum) * Drop a file here or click to upload Choose File Maximum upload size: 3MB Thank you for taking the time to complete the above information, one of our team will be in contact shortly to advise you of the next step in dealing with your issue. Please rest assured any issues are taken very seriously here at Foxy and your satisfaction is of the upmost importance to us. Submit If you are human, leave this field blank.