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The secret to the success of Foxy Hair Extensions

As you will be aware Foxy Hair Extensions won two awards recently at the 2019 Intu awards. We also came runners up in two more… WOW, however how did we achieve this against such stiff competition?

Winners of “Small Retailer of the year”

Beating finalists Anne Summers & Accessorize.

Winners of “World Class Service Award”

Beating Apple & Debenhams.

Runners up “Specialist Retailer of the Year”

Pipped at the post by Disney Store.

Runners up “Independent Retailer of the Year”

Second to Handpicked.

So how does a family run business like us (and many of you) compete with some of the huge international brands we have here and gain nation recognition as small retailer of the year??

Staff.

Do your staff buy into you company ethos? We here at Foxy have a fantastic team of staff who really care about not only the business itself. but also our customers. This results in us going above and beyond to ensure a clients needs come first and anything we can do to help is done. Having an excellent working environment for the team really helps with motivation which in turn really helps with relationship building with clients. This is key to the success of the business as not only does this give you continued repeat business but gets positive customer reviews and recommendations.

Products.

Without a great product / services at a great price then it doesn’t matter how good your customer service is, people wouldn’t come back. having been established since 2006 we know the market inside out and know all the potential pitfalls many customers fall fowl us with less established business. We ensure high quality human hair extensions, excellent consistency on all professional hair extensions, and at the most affordable price possible making our service second to none. See what our customers have to say about us. https://uk.trustpilot.com/review/www.foxyhairextensions.net

Professionalism.

How is your business portrait by others? What is a customers first impressions of your business when they deal with you via phone, internet or in person in store / salon? Don’t be complacent, ensure everything is on point every step of the way no matter how many times you’ve dealt with that same client! They will appreciate the experience of being cared for like you would a first time customer and keep everyone coming back. No matter how many times you go through the same process, don’t ever miss a step with anyone, process and procedure is there for a reason and create the overall experience the client receives and to remind them of every do and don’t which ultimately reduces issues and unhappy clients…… win win.

Foxy Hair Extensions are going from strength to strength, even now, in the tough financial climate we are experiencing here in the UK at present. Receiving these awards has not only validated all our hard work but also made us incredibly happy that so many of our customers recognise all our efforts. Both our Trade hair extensions team and salon team in the Gateshead MetroCentre work incredibly hard to ensure we will continue to go from strength to strength.

The whole team would like to thank everyone you took the time to vote for us this year and fingers crossed we can defend our crowns in 2020 with your help.